UITS has another exciting announcement ! We have recently upgraded our eQuest ticketing system that serves the needs of Faculty and Staff. We have been busy over the holiday break, moving the computer Help Desk, Repair Shop, and Computing Lab to our new location at the Schwob Library. We have also launched the MyCSU portal to replace CougarNet. We replaced the old system from BMC with a new and improved system from Easy Vista. We hope users will notice and appreciate the fact that it is easier than ever to enter your requests into eQuest now. Our team has worked tirelessly to keep everything running smoothly and we are committed to the seamless implementation of our new projects. UITS is dedicated to ensuring everyone at CSU has a positive and productive experience with all our new systems and we look forward to working together.
This past Wednesday our UITS Staff held their Annual Christmas Pot Luck at the RiverPark Activities Center. The staff came together to eat, engage, and even participate in a fun White Elephant Exchange. The event ended with a talent show, with Sheila Williams and Ray Elawad on stage!
Congratulations to Barbara Psalmond in receiving Silver in the 2016 Chancellor’s Service Excellence Help Desk Center of the Year Award. Her team was awarded Silver based on the ability to adopt continuous-improvement methodology that emphasized student and/or employee satisfaction as well as the quality of service. The efforts of the team have resulted in improved satisfaction and student recognition. Way to go!