Monthly Archives: October 2014

UITS Teams Honored for Customer Service

Pictured are (left to right): Casey Hergett, Chancellor Hank Huckaby, Mack Ragan, and Tony Harris.
Pictured are (left to right): Casey Hergett, Chancellor Hank Huckaby, Mack Ragan, and Tony Harris.

Columbus State’s UITS Teams Honored by State for Customer Service

COLUMBUS, Ga. — Two teams of staff members from Columbus State University’s University Information & Technology Services (UITS) division won gold and bronze award from the University System of Georgia for their exemplary service to students.

Casey Hergett, senior manager of infrastructure and database services, and the Telephone Cost Control Team, won the top award in the category of “the Chancellor’s Service Excellence Efficiency & Effective Improvement Initiative Team Award” in the 2014 Service Excellence Awards. Andrew Turner, computer repair shop coordinator, and CSU’s Computer Repair Shop team area won the bronze award in the category of “The Chancellor’s Service Excellence Team of the Year Award.”

UITS representatives were in Atlanta Friday to receive their awards from USG Chancellor Hank Huckaby.

Pictured are (left to right): Brandon Lindley, Chancellor Hank Huckaby and Andrew Turner.
Pictured are (left to right): Brandon Lindley, Chancellor Hank Huckaby and Andrew Turner.

“I am so proud of our employees and this high quality work,” said Tim Mescon, CSU’s president. “My congratulations and thanks to all involved. These are truly best practices across the University System of Georgia.”

The teams were nominated for the Chancellor’s Outstanding Service Excellence Award based on their ability to adopt continuous-improvement methodology that emphasized student and/or employee satisfaction as well as quality of service. The efforts of both teams have resulted in improved satisfaction and student retention.

The Chancellor’s Service Excellence Awards were created to honor University System of Georgia employees that have gone “above and beyond” their normal job responsibilities.  The team efforts stand as a genuine example of service excellence – consistently exceeding the expectations of our constituents.  A note from the chancellor’s office said “We are proud of your service excellence efforts to make the University System of Georgia ‘United in Service and Quality.’”

“My heartfelt congratulations to Andrew Turner, Brandon Lindley and the helpdesk team and Casey Hergett, Tony Harris, Mack Ragan, Brian Daniel, and Ed Schevey from the infrastructure team for receiving this very special recognition by Chancellor Huckaby,” said Abraham George, CSU’s vice president of IT and chief information officer. I also want to thank the team for their dedication and hard work for the UITS department, students, faculty and staff of CSU throughout the year.”

NISH and CSU Signed MOU on October 7, 2014 for Joint Research

The MOU signing with Dr. Samuel Mathew (executive director of NISH) & David Mitchell (Director of Enterprise Development)
The MOU signing with Dr. Samuel Mathew (Executive Director of NISH) & David Mitchell (Director of Enterprise Development)

NISH and CSU Signed MOU on October 7, 2014 for Joint Research

On October 7, Dr. Samuel Mathew, the executive director of NISH, visited the CSU campus to meet with executive officials from CSU and the IT Innovation Center to sign an MOU to form a partnership for development of an application using Google Glass. The Google Glass application will be design to assist the seeing and hearing impaired in a learning environment which will have an impact on the services CSU offer through Disabilities Resource Center at CSU. Development of the application will take 6-12 months to complete by the UITS programmers.

The National Institute of Speech and Hearing (NISH) was established in 1997 to provide an inclusive and versatile institution devoted to the complete rehabilitation of speech and hearing impaired individuals throughout the state of Kerala, India. NISH is a valued endeavor of the Kerala State Social Welfare Department.

Since its inauguration, NISH has achieved multiple and various noteworthy accomplishments by implementing numerous programs for the hearing impaired. The institute offers a wide array of services targeted towards improving the lives of the hearing disabled and to reacclimatize them successfully in the hearing world. Each one of their employees is committed to enriching the lives of these individuals by providing professional services and technology, by promoting awareness throughout the community and nation, and by conducting research aimed at enhancing their lives. All of this is kept in mind while still striving to serve those individuals, their families, and the community and professionals involved in this process.

 

Dr. Samuel Mathew (Executive Director of NISH) &  David Mitchell (Director of Enterprise Development)
Dr. Samuel Mathew (Executive Director of NISH) & David Mitchell (Director of Enterprise Development)
Bob Diveley (Executive Director of Operations & Infrastructure), Dr. Samuel Mathew (Executive Director of NISH), David Mitchell (Director of Enterprise Development), & Abraham George (VP of IT/CIO)
Bob Diveley (Executive Director of Operations & Infrastructure), Dr. Samuel Mathew (Executive Director of NISH), David Mitchell (Director of Enterprise Development), & Abraham George (VP of IT/CIO)